On the day of installation, our team will thoroughly check your wall for any bumps and imperfections. Walls should be prepared according to our guidelines here. Stories For Walls will not be held liable for any walls that have been ill prepared or painted with incorrect wall finishes. If our team finds any issues with your wall before they proceed with the installation, you will have two options:
1. After reviewing the issues, if you're still happy to go ahead with the installation, our team will proceed provided you email firstname.lastname@example.org or message us on WhatsApp 0+61400740780, and state in writing that you are happy to continue with the installation and understand that if any issues arise from the installation due to the condition of your wall, that you accept responsibility.
2. If you are not happy to proceed and would like more time to prepare your wall, our team will visit on another day. A second callout fee of AED150 will apply before our installation team will revisit.
If you are unhappy with the printed colour, please note that Stories For Walls does not accept any liability for colour discrepancies for any wallpaper orders that were not initiated with a sample print. To see costings for sample prints please click here.
If your self adhesive vinyl wallpaper, falls down after installation, this is evidence that your wall's paint surface is repelling the adhesive and needs to be sanded back and painted again with a water based primer. This will be the responsibility of you the customer. Our self adhesive materials have specific paint surface requirements that must be followed to ensure your wallpaper sticks long term. Before arranging the installation of your wallpaper, please ensure you have read our wall preparation and installation notes.
Your presence throughout the installation is required. If you think there are any aesthetic issues or any joins are not satisfactory, please advise the installers immediately while they are still at your premises. If any issues are flagged after the installers are gone, we cannot guarantee the issues can be fixed. For example, our vinyl material is not repositionable after it has been pressed and flattened to your wall. Your presence at the installation is imperative to ensure you are happy with the installation before they leave.
Installations by you
We do not accept any liability for errors made during your DIY installation using our peel & stick removable wallpaper, (or any other material). This includes, incorrect customer measurements, incorrect cutting, persistent air bubbles or your wallpaper not sticking to your wall correctly. If your peel & stick removable wallpaper or your self adhesive vinyl wallpaper, falls down after installation, this will be your responsibility and we would ask you to check your paint surface. You may be required to remove your wallpaper, reprepare your wall and reapply. Self adhesive materials have specific paint surface requirements that must be followed to ensure your wallpaper sticks long term. If your wallpaper falls down, this is evidence that your paint surface is repelling the adhesive and needs to be sanded back and painted again with a water based primer.