Installation Overview
If you select 'We deliver. We install', the installation costs are included in the price of your wallpaper. If you select 'We deliver. You install', we will ship your wallpaper to your UAE address and you can install yourself or hire your own installers.
We only offer DIY installation for our traditional and removable peel and stick wallpapers. We do not offer DIY installation for our seamless or vinyl materials.
If you live outside of the Dubai Emirate, there is a travel/fuel surcharge. When ordering your wallpaper, please select the fuel surcharge that applies to the area you live and wish us to travel to.
Wall Preparation
Our vinyl and removable peel and stick wallpapers have strict paint surfaces that they can be applied to, so please ensure your walls have been prepared correctly. Wall preparation is the full responsibility of the customer. See our wall preparation guidelines for our materials here.
Ease of Access
No installation may take place unless free unencumbered space is provided for the team to work in. Please remove any curtains, wall hangings, pictures and accessories from your wall before installation. Please ensure all furniture is moved away from your wall to allow easy access for our installers.
On installation, our team will not remove any devices or wall fixtures and will cut around these items. Should the client prefer that wallpaper not be cut away, then this would be for the clients’ own arrangement for removal of fixtures including light switches and powerpoints.
Walls should be prepared according to our guidelines here. Stories For Walls will not be held liable for any walls that have been ill-prepared or painted with incorrect wall finishes. Even on inspection of your wall, our team may not know for certain whether your paint finish has any characteristics that may affect the longevity of your wallpaper's adhesiveness. Therefore if in doubt we always recommend lightly sanding back your wall and applying a coat of primer. It is very important that you read our wall preparation guidelines to ensure you have prepared your wall correctly.
Wall heights
If your wall is taller than 380cm for health and safety reasons, we will need to charge a AED500 scaffolding fee. This fee is applicable due to the extra time and staff required to assemble and dissemble the scaffolding plus truck transportation.
Our Installation Terms
On the day of installation, our team will thoroughly check your wall for any bumps and imperfections. If our team finds any issues with your wall, they may ask you to reschedule and finish preparing your wall.
Your presence at the installation is very important. If the team have a question and you are not there to answer, we cannot be responsible if you do not like how we proceed. You also need to be present to view the wallpaper before it’s installed and sign off on the installation before the team leaves.
Joins
Our seamless pasted material has zero joins. Your wallpaper will be installed in one large sheet. To see examples of zero joins please see our joins page.
Our traditional pasted material has butt joins (where two tiles butt up against each other). To see examples of traditional joins please see our joins page.
Our self adhesive vinyl material has 1cm overlapping joins. The overlap cannot be cut away for our Self Adhesive Vinyl material. We must maintain the overlap joins with our Self Adhesive Vinyl material due to vinyl products having a 0.5-1% shrinkage on the wall over time. Please note the visibility of overlapping joins varies on different designs and background colours. To see examples of joins please see our joins page.
Our removable peel & stick material has has 1cm overlapping joins. Whilst these joins do not usually cast a shadow, the joins may be visible in some settings due to angles of lighting. To see examples of traditional joins please see our joins page.
Pattern Matching
Almost all walls are slightly uneven and never 100% completely flat. It is not unusual for a wallpaper's design to have one or two joins that are not completely perfect. Our installers will take the utmost care to join the designs from tile to tile as perfectly as possible, but due to anomalies in wall levels, some slight discrepancies can be expected. If your wallpaper has one or two matching discrepancies, this is considered normal, however, if any full length joins from top to bottom are not matching this is considered a fault in either the installation or design and must be corrected.
We advise our customers to be present to act as a third eye overlooking the installation and ensure they are happy with all the joins.
Customer Errors or Oversights
Please note, any issues due to customer’s inaccurate wall measurements or inadequately prepared wall surfaces, are the responsibility of the customer. Our team will do our best to help rectify the issue as cost efficiently as possible, but if any reprints or new wall preparations are required, this will be at the expense of the customer.
