How to avoid reprints
GETTING MEASUREMENTS RIGHT
How can I ensure I've ordered enough?
Getting your measurements right and letting us know of any obstructions in your wallpaper is super important to ensure there's no installation headaches, material shortages or unnecessary reprints . To avoid this, we offer helpful measuring tips here or for only AED100 our team will come on site and measure for you. If your final order is over 15sqm we'll credit the AED100 back onto your final wallpaper purchase.
Before Stories For Walls prints any wallpaper, we do remind our customers who have not chosen our measuring service, to remeasure their wall one more time to ensure your wallpaper's size is correct and no patches or reprints will be necessary.
What if I haven't ordered enough?
It's ok. These things happen. Don't panic. If we arrive to install your wallpaper and discover your measurements are incorrect, there are two options:
1. We can print a patch to help cover your measuring mistake. It's the most cost efficient solution for our customers however, it's important to note that if we print a new patch, there is always a chance the patch's colours will not perfectly match your original printed wallpaper. This is because ordering wallpaper in different batches frequently means different colour results. Please read our section below on 'Printing wallpaper in different batches'.
2. We can print your full wallpaper again, this time with the correct size. Obviously this is your least cost efficient way to rectify your measuring error, but it does ensure that there are no colour matching issues. To help customers with their full reprint costs, we always offer a maximum 15% discount.
GETTING COLOURS RIGHT
The importance of samples
There are three very important reasons why ordering samples are a must:
- The wallpaper imagery and room settings on our site are for visual purposes only. Computer monitors and mobile phone screens are not 100% accurate representations of your wallpaper's final colours.
- Different materials absorb ink differently so ordering a sample on the material you wish to install your wallpaper on is a must.
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We print your wallpaper in a unique batch just for you. We don't print by the roll so our colours can change depending on which day we print and the batch of material we print on. If you order a sample, we keep a record of your sample and can match your sample perfectly to your final wallpaper
Printing wallpaper in different batches
Many wallpaper companies print by the roll. This means they print a design in large batches and keep stock. The colours will remain consistent for each batch. However, if you don't order enough material and find you have to order extra rolls, there's a chance that your second order will be printed in a different batch on a different day, and will no longer match the colours of your original order.
We operate differently.
We are a custom printing wallpaper company. We don't print our murals by the roll. Instead we customise the design for our customer's wall size and then print their wallpaper in one unique batch just for them. To ensure this process runs smoothly, we rely on samples to ensure your final wallpaper is the colour you love. If you ordered samples let us know, we will make sure your sample colours match your final wallpaper.
Why don't the colours print the same in every batch?
The reason this happens is because printing is considered ‘an event’. i.e. it’s not exactly the same every time. Each printing session is unique. The inks are liquid sitting in large canisters in the machine. They are affected by the air temperature and the temperature of the machine every time it prints. Cold air, warm air, humidity (or no humidity) at the time of printing, can affect exactly how fast or slow the inks shoot out of the canisters. We can print the exact same design on the exact same machine on the exact same batch of material in the morning, and then print it again in the afternoon, and there can still be a slight colour difference between the morning wallpaper and the afternoon wallpaper. It's why all wallpaper manufacturers around the world, remind customers to ensure they are ordering enough material for their wall so that everything is printed in the one batch. It is also why we rely on samples so that we can cross reference and manually match the colours in both your sample and final wallpaper.
Wallpaper Whites
If you are matching whites in your room, ordering a sample is a must. Industrial printers do not print white ink. Instead a subtractive process is used and any white in the design is left blank and relies on the colour of the material. i.e. if the background is white, then the material’s natural white colour is used. A wallpaper's natural white varies from one material to another. If you have any queries regarding how white your preferred material is, ordering a sample on that material is extremely important before purchasing your final wallpaper.
